Guest Services Team (HNL OY)

US-HI-Honolulu
Job ID
2017-1048
Category
Customer Service/Support
Type
Regular Part-Time

Overview

This is a part-time position.  Must be available during the following hours.

 

Sunday and Friday - 1130 - 1430 (arrival/departure)

Monday - 1215 - 1515 (arrival only)

Tuesday - 0530 - 0930 (departure only) 2045 - 2345 (arrival only)

Wednesday - 0730 - 1130 (departure only)

Thursday - Saturday - off (no flight)

 

The Guest Services Team (GST) member is responsible for all of the above wing operations of various air carriers. In the GST role, you are in a customer facing role and act as a representative of the company. Excellent customer service skills are expected which will lead to a positive and lasting image and impression of the company. The work environment is fast paced and may require special attention at times. The position will also require technical skills such as the use of customer specific computer programs as well as communication skills involving conflict resolution.

Responsibilities

  • Portray a positive company image and engage in professional and friendly communications with all team members and customers
  • Ticketing and checking-in passengers
  • Operate carrier specific Passenger Service Systems (PSS)
  • Cash handling and collection of fees (when required)
  • Passenger Services Relations (PSR)
  • Manage airport gate boarding area
  • Baggage handling and services
  • Above wing flight operations
  • Operate jet bridge and other equipment as required per contract
  • Assist with pushing of wheelchairs as needed
  • Must be familiar with air carrier policies, practices, and procedures

Qualifications

  • High school Diploma or GED equivalent
  • At least 18 years of age
  • Flexible schedule including weekends and/or holidays preferred
  • Authorized to work in the U.S.
  • Must pass pre-employment drug-test
  • Must be able to obtain an AOA Badge and other airport requirements
  • Must be able to work in a team-oriented environment

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