The Guest Services Team (GST) member is responsible for all of the above wing operations of various air carriers. In the GST role, you are in a customer facing role and act as a representative of the company. Excellent customer service skills are expected which will lead to a positive and lasting image and impression of the company. The work environment is fast paced and may require special attention at times. The position will also require technical skills such as the use of customer specific computer programs as well as communication skills involving conflict resolution.